Baskin-robbins - Accokeek

The worst experience I have ever had with a store. I had placed an online order for a birthday cake which was canceled by the store by just sending an SMS over to my phone on the day before the birthday at around 5pm when every location takes an order minimum 24 hrs in advance. Later today for Feb 14th I had placed an order on Feb 6th and when I went to pickup the order they are mentioning that they are sorry and cannot process the order because they didn't receive any order. I provided them the proof of order and order number, but they denied and asked me to go back on the website and to request a refund. I am sorry to say this, it's the worst customer service and worst order placing and cancelation process. There are better locations around.

The selection of flavors was underwhelming, and when I asked for mint chip, the employee mumbled something about cake cones. Naturally, I agreed, since everyone knows cake cones usually don't come with an extra charge, unlike everything else. When my mom ordered her ice cream and we got to the register, I noticed that the total seemed a bit higher than expected. When I inquired, the employee informed me that they actually charge for the cone. I was taken aback—how else was I supposed to enjoy the ice cream? I looked around and saw others eating from cups, which I thought were pricier than cones. In the end, I ended up paying $11 for two single scoops of ice cream. This experience has inspired me to open my own ice cream shop in the Accokeek area, where customers will receive much better treatment. I look forward to serving you all soon with my very own ice cream truck!

I was disappointed to find that they added a charge of $1.19 for a plain sugar cone to our bill, which has always been complimentary with scoops of ice cream. There was no mention of this new fee, and it wasn't indicated on the menu. When I addressed the issue with the manager, he was rude and dismissive, showing no concern for the unfairness of adding charges without informing customers. For comparison, upgrading to a waffle cone only costs 89 cents. This is a frustrating and dishonest location of Baskin Robbins.

This should be a top priority for all stores, not just Baskin-Robbins. My girlfriend visited this location for a Sunday Funday ice cream, and what she received was a completely different flavor that had "PEANUTS" in it, specifically with Reese's cup pieces. She asked the staff member present if it contained peanuts, just to be sure. The employee seemed uncertain and hesitated, giving the impression she wasn't confident in her answer. If you're unsure, it's important to ask someone else rather than taking a risk and potentially endangering someone's health.

To the lady at 7pm 2/25/23 who gave me a smile while handing me my strawberry cheesecake icecream one scoop in a cup, thank you so much. I didn't smile back because I didn't process it fast enough lol but your smile really made a difference for me, thank you so much.