Windy City Pizza Works Inc

Ordered for delivery, everything went well through Door dash and our order was perfect.For a family size Pizza, I thought it was a tad smaller than anticipated and bit pricer for the size. However, the pizza tasted great.The apps, meh not my fave. We had Mozzarella sticks that were pretty mediocre and stuffed peppers which were okay. The stuffed peppers have cheddar cheese in them for those who are curious.

I go bowling here all the time and every time I get the pizza and it's always good no complaints yet.

Order a pizza no one came called in and the manager Rick refused to deliver the pizza

There was a misunderstanding about delivery or pickup and when I showed up to get it myself because it never got to me I got a ton of attitude even though I was respectful about it. Then instead of handing it to me she tossed it on the counter and turned around not saying a word. When I got home and opened it, it was missing slices.

If you bowl at Castaway make sure you eat before you go…Windy City Pizza in Calumet City, IL don’t need your money. Its plenty of other companies that will show way better customer service and can offer their customers better resolutions when they make a mistake. On Father’s Day we decided to bring the family here and enjoy some bowling with the kids. I went to the Windy City Pizza that’s located inside Castaway bowling alley and proceeded to order 1 large pizza, 12 wings and 1 pitcher of pop. The young lady that took my order didn’t have the best customer service skills. She was quiet and just stared at me like I had been here before. I asked her how much a pitch of pop cost and she pointed (didn’t speak a word about how much a pitcher cost) to the wall where it was three cups located with three different prices. I assumed they didn’t sell pitchers of pop and we had to buy individual drinks. I told her I needed four cups. After she rung me up, I looked at the receipt and saw she charged me for 4 pitchers of pop which were $8 a pitcher. I told her that I only wanted one pitcher and I thought I had to get cups since she pointed at them when I asked her about the price of a pitcher of pop. She proceeded to tell me that she couldn’t give me a refund because I paid with my debit card. The manager came out and told me to do a stop payment with my credit card because their credit card machines don’t allow them to do refunds. He told me that’s what they tell the other customers to do…he offered me a store credit but I didn’t want anything else and I don’t plan on supporting their business in the future. I asked if he could contact the owner because this was a mistake on their behalf and he agreed with was a mistake on their behalf. He then told me he couldn’t get in touch with the owner because neither one of the owners leave their personal contact info for NONE of their employees to get in contact with them when problems occur. It’s ridiculous that the company made a mistake and they don’t care about fixing it. They rather have me go through my credit union and wait 2 weeks to receive my money back when I could have got it that day. I just ended up canceling my whole order. I didn’t trust them to make my food especially since the cashier was staring me down the whole time as if she didn’t make the mistake. She never apologized for her mistake, stared me down and rolled her eyes the whole time I was speaking with the manager…please and I repeat please save yourself the stress and frustration of dealing with this company. I really wish I could have gave zero stars.