Little Caesars Pizza - Spring

Take the extra time and go to another location! We waited 15 for fresh pizza which was hot when it was handed to us. When we opened the pizza boxes we noticed it was charred more than usual so we thought maybe we got a well done pizza. As we dug into dinner we noticed this was an old pizza reheated! Don?t waste you money on this location find another your family will thank you!! If it wasn?t so late we would?ve return it?.

Absolutely horrific service. I asked politely if I could have the managers name and contact info. The girl at the window walked away and had another girl come. The moment she opened her mouth she was rude, unprofessional and clearly uneducated. She said ?I?m not giving you the managers name?. At that point she shut the window in my face and started laughing with the other girl. I realized my order was incorrect and tried to get their attention. For a good 10 minutes they ignored me and we?re laughter at my request to have the managers name and contact. After 10 minutes she came to the window and said ?if you don?t leave I?m calling the police?. I let her know that there was something missing from my order and she grabbed it and basically threw it into my car and again slammed the window in my face. I was able to get a quick image of her. I will never again order from here! Also, I?m going to be visiting family in Detroit next week and I will be stopping at their corporate headquarters on Woodward Ave. to share my experience since they have no point of contact for customer service.

Make sure to arrive before 7 PM if you intend to pick up your order in-store. I even tried knocking on the door, but the staff completely ignored me. It was quite disappointing. If there had been an option to cancel my order through the app, I probably would have done so.

When I went to the restaurant in person, I found the front door locked, which felt very suspicious. Instead, I was waved at by someone from the back of the store while waiting in a long drive-thru line, just trying to pick up my missing item or get my money back. I've gone through this frustrating situation multiple times just because one of my kids wanted this pizza, while the rest of the family wanted something different. I will definitely not be returning!

Fast forward to last Friday, and I found myself in the area again, thinking maybe things had changed since it had been three weeks since my last visit. As I arrived, I noticed there were seven people waiting for their orders and not one staff member to be found. After a while, four people came out, and a guy casually mentioned that it would take 45 minutes for each pizza. During all this time, the staff seemed more focused on their phones than on their customers. I’m so frustrated by the unprofessionalism; I’m actually going to find a phone number to call and voice my complaints because this experience was just unacceptable. They deserve a zero!