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Bewertungen
Restaurant bewertenI had lunch at the restaurant in the hotel. It was very good, the staff was great helping each other so we never waited for a thing. The location is in the best, most fun part of Golden Colorado.
Beware of Deceptive Practices and Unethical Conduct My recent experience at The Golden Hotel was nothing short of a nightmare, leaving me compelled to warn others against patronizing this establishment. Upon booking, my daughter and I had a clear agreement with Nicole regarding the total price for two rooms. However, upon checkout, we were blindsided by a bill that was double the agreed-upon amount. Despite assurances from the front desk staff that the issue would be rectified, we were met with nothing but deceit and denial from Nicole, who conveniently reneged on our agreed-upon price. Throughout our communication attempts to resolve the matter, Nicole displayed a shocking level of unprofessionalism and a complete disregard for customer satisfaction. Despite providing undeniable evidence of our initial agreement, she callously refused to acknowledge her wrongdoing and attempted to absolve herself of any responsibility. To add insult to injury, Nicole's proposed solution of a mere $250 refund was not only insulting but also a blatant attempt to sweep her unethical behavior under the rug. Even when I proposed a fair compromise to split the difference, she callously ignored my request and refused to offer any further assistance. In summary, my experience with The Golden Hotel, a member of the Ascend Hotel Collection, was marred by deceptive practices, unethical conduct, and a complete lack of accountability. I strongly advise potential guests to steer clear of this establishment unless they're prepared to endure a similar ordeal. Save yourself the headache and choose a hotel that values integrity and respects its customers.
WeiterlesenHad a great stay here. Nice room, friendly staff and a great location in golden. Will def stay again if back in town.
Once again, I had the pleasure of joining our community at the Golden hotel for a business meeting. Stephen Simon, who was manning the front desk, assisted me in getting settled in and finding me accommodations for my zoom meeting. He was very polite and very thorough and I am very, very thankful, thank you Stephen and the team at the Golden hotel, Lorraine DAversa, Lifestyle Realty and Consulting, LLC
WeiterlesenGreat locations, right in the middle of town center and closer to number of eateries. My room was on the side road and woke up multiple times at night due to delivery trucks coming in and parking at the front door. The windows should have double panes to reduce road noise. Would recommend getting rooms facing the river.
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