Country Inn Suites By Radisson, Coon Rapids, Mn

Manager doesn’t return calls. We stayed here for one night and after returning home the next morning realized we forgot a small kid sized pillow that had more sentimental value than just an ordinary pillow. Called immediately after we returned home which was only 2 hours later. Staff could not find item nor had any information of where it could be. I talked to 3 different staff members in the 3 times I called. All staff were unsuccessful in finding the item but stated they’d leave a message for the manager to call. I never got a returned call and I’m sure housekeeping trashed the item which is ridiculous as I would have thought anything bigger than a hair brush I would have gotten a call about it or at the very least would have put it in a lost and found for a time period to see if it was claimed. I wouldn’t stay here but if you don’t have any other choice don’t forget anything of importance as you’ll never get it back.

This was the worst hotel experience I have ever had. We reserved a room with two queen beds and when we got there the lobby was a mess and under construction and they put us in a room with one king bed. I requested they move us and he moved us to a room that was a mess. It had not been cleaned and part of the bathtub was missing. Went back again and the third room they moved us to had not been vacuumed and the bathroom floor was sticky. The chair at the desk in the room was so worn out you couldn 't even tell what color it was originally. The pool was closed and the shuttle they promised didn 't have working AC. We were packed in there and i was worried someone might pass out. We informed the driver and he gave no indication he cared. The ice machine was broken. Family there had ripped carpet in their room and a bath tub but no shower in their room. It was just filthy. Then we found out that the discounted group rate we were getting was actually an up charge for what they were currently charging. It appears they also decided to tack on another $50 unknown charge. I would not recommend anyone ever staying here. After dealing with all of this, nothing was offered to us. Just a horrible all around experience. We should have gone to the hotel next door.

The hotel is being remodeled, it was very loud from sun up to sun down. They did upgrade us to a room that was a little more quiet however we could not go in the front door and the elevator is located on the opposite side of the building. Made another reservation for a suite, we were not advised that the elevator was out of order and out room was on the 3rd floor. They did not inform us of this unitl we were checking in, which is a major inconvenience.

My husband and I stayed here 1/4/23 in room 310. The desk with the outlets didn't work, the lamp in the living room didn't work, we had to use a lamp from the bedroom to put into the living room to give us a little extra lighting. The tub that is the jacuzzi tub that's in the bathroom mind you, had black sticky boot prints stuck to the bottom of the tub. And to make it all worse the next morning while we're in our room in our birthday suits, we get two knocks on the door and then someone begins to enter the room. My husband jumps up and goes to the door and there is a family at the door trying to get into the room with a woman with a clipboard telling us we need to check out but it's not check out time. So we call down to the front desk to find out if maybe we had check out time wrong, we didn't! When asked about the woman with the clipboard that allowed someone else to come into the room, front desk was clueless. Totally disappointed with this experience!.

Booked the room 3 weeks ago and never was told that the hotel is under renovation. Arrived to see hallways with ripped up carpet, all the door numbers are on floor propped against wall because they are painting. Construction supplies laying everywhere. 2nd floor hallway to stairs has tack strip and padding with electrical outlets and wires exposed! Carpet in #213 was disgusting with stains. Furniture had stains, mattress protector had orange stains around the bottom. Pulled back the sheets to mattress to see tons of old blood stains. Curtains when pulled closed showed a million holes and cracks in the liner. Phone did not work. We asked for a new room and moved to #212 which was in better shape as far as the bed and curtains. But on bottom backside of bathroom door, there was to blood from someone's hand! At check out we asked why we were not told they were under renovation? She stated they have put it on all their websites but as of this morning, it is not posted. I have never seen a hotel in this shape!! I've stayed in Country Inn hotels before but this is horrible.