Crumbl Rapid City - Johnson Siding

I love how you can get a free cookie on your birthday.The cookies are always so soft and tastes amazing. There's always new flavors. You should have a custom suggestion for a cookie of the week.Service is always above and beyond great. Everyone is so helpful. The atmosphere is always cheerful and clean. Thank you!

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Crumbl Cookie in Rapid City SD is the best place for gourmet cookies!

The time of the day is 2130 flat February 9, 2024. I check online to see if crumbl cookie is open and it is. I am joyful at the moment as I have been awaiting to get such a nice dessert. I get here at 2200 flat as online it states they are open till 0000 on Fridays Sundays. I approach the door with 2 other people as a group of 3 as each of us wanted to enjoy it. We check the door and it is locked sadly. We look inside and see workers hiding in the back. I double check by calling them as I noticed 3 workers total earlier before they hid. I am left with no answer on the phone so I leave a voicemail. I notice I am not the only one deceived as a door dasher with 3 orders is also denied entry as it is locked. All 4 of us are left disappointed as he couldn’t fulfill his deliveries and I couldn’t satisfy my desires I then notice it states in print on the window they close at 2200. On January 12, 2024 came into the store at a much later time at exactly 2334 and was allowed entry. The inconsistencies of this stores hours do not make sense and the fact that no workers answered my call left me disappointed. I will never return to this store and will also be telling others not to go. I hope those reading this review have a much better day as now I have wasted gas, have yet to satisfy my love and desire for cookies at this moment and am now left feeling a heavy burden as I left with goal that became unachievable. Please do update your websites so this doesn’t happen to others. I will never return and I will ensure all I work with don’t as well.I would also like to add that when another man approached the door for his orders they proceeded to hide in the back even tho he had already seen them. What kind of store workers would do such a thing to a customer, better yet a man trying to help others and promote the stores cookies.Dietary restrictions: They won’t feed to you and will lie and break your heart.

The menu this week was amazing! Everything about the visit was great. Ordering was easy and we had our order within minutes with the cookies still warm. Store was clean and staff was friendly. Definitely will visit this location again.